Terms and Conditions

We have relied on the SSL security and encryption systems of the NUOVA BANCA DELLE MARCHE GROUP and on the experience of PAY PAL services used worldwide. WE WILL NEVER HAVE ACCESS to your credit card data! The same will be processed exclusively by the baking system. We have always believed in the clarity of information to guarantee the highest transparency.


– PayPal

– Bank Transfer

Delivery Times

ALESTRA SRL relies on the best shipping companies in Italy guaranteeing the delivery with 1 business day if the order is placed by 11:00 a.m. Otherwise, orders will be delivered within 24/48 hours for products in stock. For customisations or big quantities, production and delivery times will be from 5 to 20 days according to the request.
Please note that for areas that are difficult to reach from a logistic point of view (like islands), the delivery might take an extra day.

If you need further information, please contact us.

Shipping Costs

For orders of at least € 300,00 delivery is free and thanks to our Money Back guarantee you can buy the product freely and request a refund should your purchase not meet your expectations.

Normally for orders below 300,00 € shipment costs 9,00 €.

Lead Times

All products (apart from customisations, big orders or where it is expressively stated) are available in our warehouse and ready for shipment.

Store Pick-up

You can also order your products on our website taking advantage of our special discounts for online purchases and then collect the products directly in store.