With ALESTRA SRL you have full freedom to buy, without doubts and worries!
You can buy any product and if something does not meet your expectations, no problem: you can ask for a return and send the goods back to us! You will be able to use our right of withdrawal and send the item back to us and we will, once we have verified the integrity of the item, refund you the amount paid for both the item and the shipping costs.
Therefore, feel free to make your dreams and desires come true with the full security of guaranteed purchases!
– Make sure that the products are in the same conditions as when you received them, with their seal and tag. Prepare the box for return within 10 days from receiving your order, you will find the necessary instructions on our Return Form. Our company, ALESTRA SRL, reserves the right to refuse any return reported or delivered later or any items whose conditions differ from that at the time of receipt.
Our procedure is easy, convenient and designed to make your shopping experience pleasant even if your purchase does not meet fully satisfy you.
You can return any product bought on our online platform within 10 days from the delivery date.
Here is how:
– Make sure that the products are in the same conditions as when you received them with all tags still attached.
– Request the Return Form online to receive your Return Number
– Prepare the box and book pick-up by contacting the courier that delivered your order
All shipping costs will be refunded (Standard Service Level).
We will send you a confirmation e-mail as soon as we accept your return within 3 working days from the date of receipt at our warehouse.
Please bear in mind that we will refund the products correctly returned.
Otherwise, a refund will not be possible and we will sent the package back to you.
Furthermore, please remember:
– A return can be sent only from the country in which you made the order.
Your return will be accepted within 3 working days from the date of receipt at our warehouse. After acceptance we will send you a confirmation e-mail and will proceed with the refund request.
PayPal: the refund will be displayed with 72 hours from our confirmation e-mail.