general terms and conditions of sale

All products displayed on are sold directly by:
Via Archetti, 4
63831- Rapagnano (FM)
Tel.+39 0734 628180
Fax +39 0734 646049
Italian VAT No. 02130460443

For any other legal information, please consult the sections: TERMS OF USE, PRIVACY and FREE RETURNS.

1. The purchase agreement with

To buy one or more products on, you must complete the electronic order form and submit it electronically, following the relevant instructions.
The order form contains a summary of the General Terms and Conditions of Sale, information on the essential characteristics of each product ordered and the relevant price (including all applicable taxes or duties), the method of payment that you may use to buy each product and method of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the method and time required to return the products.
The contract is executed when Alestra SRL receives your order form electronically, after verifying the correctness of the data relevant to your order.
Before buying the products, sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and confirm acceptance by selecting the corresponding field.
The order form will be stored in our database for the period of time necessary to process the orders and in any case in compliance with the law.
Before sending the order form, you will also be asked to identify and correct any errors. Once the contract is executed, will process your order. has the faculty to not proceed with orders that do not sufficiently guarantee solvency or that are incomplete/incorrect or should the products not be in stock. In such cases, we will communicate to you via e-mail that the contract has not been executed and that cannot fulfil your order and reasons for the same. Should the products offered on, no longer be available or on sale at the time of your last access to the website or when the order form is sent, it will be the responsibility of to notify you promptly and in any case within thirty (30) days from the day following the date of your order regarding the unavailability of the products ordered. In the event that the order form and payment have already been sent, will refund the amount paid. By submitting the order form electronically, you unconditionally accept and undertake to comply with these General Terms and Conditions of Sale when dealing with Should you not agree with all of the terms within the General Terms and Conditions of Sale, please do not send your order to purchase products on When you send your order you confirm to have knowledge of and accept the General Terms and Conditions of Sale and further information on the website, also via links, including the Conditions if Use and Privacy. Once the contract has been executed, will send you a receipt via e-mail with a summary of the information already entered on the order form (General Terms and Conditions of Sale, information relevant to the essential characteristics of the product and a breakdown of the price, method of payment, your withdrawal right and delivery costs).

2. Warranties and price reference exclusively sell original and top quality products.
These products are purchased directly by Alestra SRL from carefully selected manufacturers and distributors that perform strict quality controls.
Alestra SRL does not sell used, irregular or lower quality products compared to the corresponding standards offered on the market.
The key characteristics of the products can be viewed on Alestra on each product sheet.
However, the images and colours of the products offered for sale on may not correspond to perfectly due to the Internet browser and monitor used.
Product prices may be subject to updates.
Check the final sale price before submitting the relevant order form.
In the event of exercising your right of withdrawal, Alestra SRL has the right not to accept the return of products that have been altered in their key and qualitative characteristics or that have been damaged.

3. Payments

For the payment of the products and relevant delivery costs, you can choose one of the methods available on the order form. For payment by credit card, financial information (e.g. credit/debit card number or expiry date) will be collected via SSL (Secure Socket Layer) encryption by Cartasi, the provider of remote electronic payment services, without third parties having any access to such information. Credit card information will never be displayed by
Only payment information will be used by to complete procedures relevant to your purchase and to issue the relevant refunds in the event of any product returns, following the exercise of your withdrawal right, or should it be necessary to prevent or report fraud on to the police.
The purchase price of products and delivery charges, as indicated on the order form, will be charged to your credit / debit card upon shipment.

4. Shipment and delivery of products

To find out the specific shipping and delivery methods for your products, please go to the SHIPPING section.
Please make note of what is stated in this section because the information herein forms an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you when sending the order form.

5. Customer Care

If you need assistance, please look for our contact details on or contact our customer care department.
For any information or complaints you can contact by phone at +39 0734 761045

For more information, please visit the Contact and help area in the Services section.

6. Withdrawal right

You have the right to withdraw from the contract executed with, without penalty and without specifying the reason, within ten (10) days from the day of receipt of the products purchased on
Shipping is free for returns. To withdraw from the contract, fill in the return form that in the RETURN section at the bottom right or inside the shipping box used for your order:

Fill in the form
Indicate the items you want to return
Contact the GLS courier from the website or their customer service phone number and book the pick-up of the goods for free.

At this point, you can choose whether to request a refund or exchange the goods. (option valid only for orders received from Italy).
If you chose to Request a refund, you will be asked to:

Enter your IBAN code to get a refund by bank transfer
Indicate refund to the credit card used for the purchase
Indicate refund via PayPal.

The refund shall occur within approximately fifteen days of receipt of the returned goods by Please note that you will not be reimbursed for the shipping costs, but only for the amount of the items you have decided to return.
You will receive the replacement goods within ten days of receipt of the returned goods. The shipment for exchange is free of charge. To return the goods, send them using the GLS coupon to the following address:

Via Archetti, 4
63831 – Rapagnano (FM)

Before shipping, please make sure that the products are in the same condition as you received them, including shoe boxes, packaging, labels, envelopes and any original instruction booklets.
Returns that do not meet all the required conditions will not be accepted: in this case the items will be returned to you at your expense.
If the Withdrawal Right is exercised following the terms and procedures herein, will refund any amounts already received for the purchase of the products, net of shipping costs for the delivery of the purchased products. will refund, in addition to the amounts received for the purchase of the products, the shipping costs for the delivery of the purchased products, only in the event that the products are returned for reasons attributable to, such as if the products do not possess the key characteristics promised, have manufacturing defects or if errors occurred in the delivery of the same. The amounts will be refunded as soon as possible and, in any event, within thirty (30) days from the date on which became aware of the exercise of your withdrawal right, we will start the refund procedures once we have verified the correct execution of the terms and conditions indicated above.
If the terms and methods for exercising your withdrawal right are not respected, as specified herein (section 7), you will not be entitled to a refund of the amounts already paid to However, you can get back the products in the state in which they were returned to at your expense. Otherwise, will keep the products, in addition to the amounts already paid for their purchase.

7. Methods and timing of the Return

Subsequent to the return of the products, performs the necessary verifications on their compliance with the terms and conditions indicated in the previous paragraph
If the verifications are positive, will send you an e-mail confirming acceptance of the returned products.
Whatever method of payment was used, the refund process will be started by within thirty (30) days from the date on which became aware of the exercise of your withdrawal right after verifying the correct execution of your withdrawal right and acceptance of the returned products.
If there is no correspondence between the recipient of the products indicated on the order form and the person who made the payment of the amounts due for their purchase, the reimbursement of the amounts, if the withdrawal right is exercised, will be made by, in any case, to the person who made the payment.
The value date of the refund is the same as that of the debit, so no loss will be suffered in terms of bank interest.
The actual refund to the credit card from your account depends on the credit card company, but normally takes occurs within 30 days.

8. Privacy

You can obtain information on how we process your personal data by accessing the Privacy section.
If you have not already done so, please read our General Terms and Conditions of Use, which contain important information on how we process the personal data of our users and on the security systems we use.
For any other information on our Privacy Policy, send a request to the following e-mail address or to the address of our registered office, Alestra SRL Via Archetti, 4, Rapagnano (Fm)

9. Dispute Settlement and Applicable Law

The General Terms and Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree 206 of 6 September 2005 on distance contracts and by Italian Legislative Decree 70 on 9 April 2003 on e-commerce. In the event of disputes between and each final end user arising from the General Terms and Conditions of Sale, the Court of Fermo (Italy) shall have jurisdiction.

10. Amendments and updates

The General Terms and Conditions of Sale are amended from time to time also in compliance with any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on the website.